Ramsond Corporation Reviews and Complaints

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Ramsond Corporation Reviews

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  • Horrible Product Quality & No Support or Service



    Reading the above reply by Ramsond reinforces my poor opinion of the company. I Purchased and had installed (the merchants's son installed it)a Ramsond 18,000 BTU mini-split A/C-Heatpump last year. Within 2 weeks the unit would not cool, so called the local dealer, he provided no support except to give me a phone # and say "call the company". I called and all they provided was technical advice of problems, that I was already aware of(I am a decent mechanic and can repair my A/C if I have the refrigerant). I finally called an A/C repairman who discovered the refrigerant lines... More...
    (Home Improvement)
    kchandler's Picture   kchandler    1 Comments   Comments
  • Bad product, bad service



    We bought a 2 ton mini-split AC from Ramsond AC-world.com. For the first year we LOVED IT. And then not. Big time not. The fan in the inside blower started making noise and it just gets worse. Had to refill freon - that's fine. Then it just stopped working well and it's hard to find folks to work on it (and we live in Houston - not a small city...). The connections are not standard, so a couple of the guys that came out didn't have gauges that would work. Then the fan motor died about a week out of warranty. Ramsond said they'd work with us on the replacement... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    katherinedale's Picture   katherinedale    0 Comments   Comments
  • Unscrupulous vendor



    I purchased a Ramsond Sunshield 12 Volt 8 Amp Solar Charge Controller which upon installation proved to be defective. Ramsond refused to refund my purchase price and stonewalled me. After numerous emails I finally had to resort to filing a complaint with PayPal (fortunately I had used PayPal to pay for the Controller). PayPal refunded my full purchase price and, presumably, charged it back to Ramsond. In my opinion Ramsond is an unethical, unscrupulous vendor of shoddy merchandise. I would avoid dealing with them! More...
    (Miscellaneous)
    jimatgj's Picture   jimatgj    0 Comments   Comments
  • Mini -split



    Purchased mini split RG55W single zone unit last august. Used it for 4 months. Condensor coil had a defect.(Chinese made)I have had nothing but trouble from Chris Sirois in Tech Support. Very Rude. Spoke to senior level officer(TOm). Both have done nothing but not help resolve issue. Chris barely can communicate in writing or speaking English. They sent me a condensor for replacement(warranty)and it was merely destroyed in box leaking freon oil. They claimed it was new. A Lie. I sent it back and I have never heard from them again. Will not return my call or emails. Pathetic customer service... More...
    (Home Improvement)
    DRAMSEL's Picture   DRAMSEL    1 Comments   Comments
  • Sent Different Split Ac than Advertised



    My email to Ramsond: Subject: Received Different Package than advertised http://ramsond.com/proddetail.php?prod=R35GW&cat=Ductless Mini Split AC Systems Hello, I purchased link above model: 35GWX1B with 25 ft of Insulated Copper Connecting Pipe But I was sent 15 ft of Insulated Copper Connecting Pipe. I was sent Model: 37GW2 which I believe is basically the same thing but with 15ft. I intentialy bought here to get the 25ft as my room to be cooled is not next to an outer wall & I really could use the extra feet to run under the crawlspace to the back exterior. Do you... More...
    (Home Improvement)
    DanJerard's Picture   DanJerard    1 Comments   Comments
  • mini split AC warranty



    Purchased a 24000 BTU mini split heat pump from them 45 days ago. The unit arrived with a bent blower fan motor shaft which caused a tremendous vibration (actually shook the wall of my house when running). I contacted their warranty department. They wanted me to dissasemble, and diagnose the problem (which I did), and then email pictures, and a proof of purchase (like they don't have records from a month ago). I have now made over 10 phone calls, and sent emails time and time again. They finally sent me a tracking number from a 10 day old shipping label which proves they have never... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    426hemi's Picture   426hemi    7 Comments   Comments
  • Ramsond Generator Ripoff



    In July of 2008, I purchased five Ramsond Elite generators from the Ramsond Corporation with my Credit Card. All of these units were bought and resold to established customers of my Solar Energy company, Solarman. The generators were used to recharge solar batteries using battery chargers that do not exceed 14 amps ac @120 volts. Each generator displayed problems within the first 10 hours of use. Each of these generators was repaired repeatedly by our qualified in-house technician. Our technician put in 104 hours of housecall repairs and drove his service vehicle 490 miles in an... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    dougmycko's Picture   dougmycko    2 Comments   Comments

Ramsond Corporation Reviews By Product


Ramsond Corporation Comments


alford444 says: (11 months ago)
 0
My installer said it was a great unit for the price,running and cooling well.
Thank you, Sandy Crenshaw



8684richard says: (5 years ago)
 0
your consumer complaint from dougmycko was somewhat dissapointing. hoping my transaction on item 180359396897 (gen)goes much better,as i am still awaiting my item.




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